Apply for Computer Management Assistant at the U.S. Embassy

The U.S. Mission to Nigeria comprises the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Computer Management Assistant – All Interested Candidates

Announcement Number: Abuja-2022-011
Location: Abuja
Hiring Agency: Embassy Abuja
Series / Grade: LE – 1805 8
Promotion Potential: LE-8
Work Schedule: Full-time – 40 hours per week

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM – FP is 08.  Actual FP salary determined by Washington D.C.
  • All Interested Applicants / All Sources
• Security Clearance Required: Public Trust – Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period.

Summary

• The work schedule for this position is:
  • Full Time (40 hours per week)
  • A Part-time (minimum of 20 hours per week) work schedule may be considered.
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Travel Required: Not Required

Duties

Basic Function:

• The Position manages all areas of unclassified local area network to include, imaging workstations, application of security fixes manages clients switches, installation of software and upgrades.
• S/he is responsible for managing Post SharePoint sites including design, configuration and implementation of all web parts and sites by ensuring that the SharePoint is accurately in operation to meet Post needs.
• S/he will train users on Microsoft applications and other departments of state applications. Incumbent assist to ensure that the Information Technology (IT) inventory is accurately maintained by documenting all received equipment and properly disposing of old equipment.
• S/he performs routine maintenance on servers to include backups, testing and restoration of files and folders, as well as assist with account and user management.
• The position reports directly to the Senior Computer Management Specialist.

Qualifications and Evaluations

Education Requirements:

• Bachelor’s Degree in Computer Science, Programming, Information Security, Mathematics or Computer/Security Engineering or strongly related fields is required.
• NYSC Certificate or Exemption document is required.

Experience:

• Minimum of 3 years progressively responsible work in the computer field, to include hardware, software, SharePoint and database management with emphasis on Microsoft Windows, Microsoft Office packages, Microsoft SharePoint and training is required.

Job Knowledge:

• Advanced level knowledge of SharePoint, software, computer equipment operations and management, local and wide area network operations, familiar with hardware and software acquisition procedures, computer troubleshooting and repairs is required.

Evaluations:

• This may be tested. Please specify in your application your level of proficiency in the language listed

Language:

• Fluent speaking, reading and writing the English language is required.

Skills and Abilities:

• Ability to interface with personnel within the mission and with help-desk personnel in Washington; ability to quickly adapt to new technology and assist with network planning and ability to interact in a professional manner with embassy and Washington is required. Proficiency with Keyboard/Typing skills are required for computer software installation and troubleshooting, as well as for reports and communicating with customers and colleagues. Incumbent must be able to lift to 10kg.
• Network Skill: S/he must have the ability to configure switches, routers and firewalls. This will ensure port security is utilized, and that the firewall needed for the configuration of the Dedicated internet Network (DIN) has the appropriate parameters in place for the network protection and security.
• System Maintenance Skill: The incumbent must be able to open up a workstation, and identify faulty parts and must have the knowledge to make relevant changes to include replacing or adding more memory to the Workstation, or replacing the hard drive so that the workstation can function faster and process information better and quicker.

Abilities:

• Ability to interface with personnel within the mission and with help-desk personnel in Washington; ability to quickly adapt to new technology and assist with network planning and ability to interact in a professional manner with embassy and Washington is required. Proficiency with Keyboard/Typing skills are required for computer software installation and troubleshooting, as well as for reports and communicating with customers and colleagues. Incumbent must be able to lift to 10kg.
• Network Skill: S/he must have the ability to configure switches, routers and firewalls. This will ensure port security is utilized, and that the firewall needed for the configuration of the Dedicated internet Network (DIN) has the appropriate parameters in place for the network protection and security.
• System Maintenance Skill: The incumbent must be able to open up a workstation, and identify faulty parts and must have the knowledge to make relevant changes to include replacing or adding more memory to the Workstation, or replacing the hard drive so that the workstation can function faster and process information better and quicker.
• SharePoint Skill: The incumbent must have a good background in the SharePoint application platform. He/She should have a vast knowledge of Web Part creation, design, creation of modules, as well as interactive processing applications using SharePoint. This is required to process data as well as create advanced schedules that make use of lists (calculated lists with formulas and columns), calendars and Microsoft Power BI (which is used to represent data analysis and graphical presentation).
• Help-desk Support skill: The position must have the ability to communicate with the customers over the phone to solve 1st line support issues by having the ability to explain step by step what the user is required to do to fix the computer problem in a friendly and very explicit manner. In addition, the position must have the ability and knowledge to resolve 2nd line support issues by going over to the user and based on advanced knowledge will be able to fix these problems faster and in a professional way.

Equal Employment Opportunity (EEO):

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, colour, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• Hiring Preference Selection Process:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honourable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

COVID-19 Requirements for Eligible Family Members

• As required by Executive Order 14043, Eligible Family Members who will be employed on a Family Member Appointment (FMA) or a Temporary Appointment (TEMP) are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law.
• If selected for the position, the agency will provide you with additional information regarding what information or documentation will be needed and how you can request a medical or religious accommodation.
• Eligible Family Members who will be employed on a Personal Services Agreement and compensated under the USG pay plan will be required to attest to their vaccination status using the Vaccine Attestation Form.
• If you are not fully vaccinated or decline to provide this information, you will be required to demonstrate proof of a negative COVID-19 test completed within 72 hours of entry to a Mission facility and comply with enhanced COVID-19 mitigation protocols.
• If selected for the position, the agency will provide you with additional information regarding these requirements.

COVID-19 Requirements for Local Candidates

• Candidates who will be employed on either a Personal Services Agreement or a direct-hire appointment and compensated under the Mission’s Local Compensation Plan will be required to follow all Mission COVID-19 policies applicable to Locally Employed Staff.
• If selected for the position, the agency will provide you with additional information regarding these requirements.

Salary: NGN8,664,538 (USD $43,507) annually

How to Apply

Interested and qualified candidates should:
Click here to apply

Important Information

• All candidates must be able to obtain and hold a Public Trust clearance.
• To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

• In order to qualify based on education, you MUST submit the requested diploma and/or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position:
• Residency and/or Work Permit
• Degree (not transcript)
• NYSC Certificate or Exemption
• Certificate or License

For EFMs, in addition to the above:

• Copy of Orders/Assignment Notification (or equivalent)
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

• Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
• For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

• Thank you for your application and your interest in working at the U.S. Mission in Lagos, Nigeria

Deadline:  21st February 2022.