Customer Service Representative at SKLD Integrated Services Limited

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  • Full Time
  • Lagos, Nigeria
  • Applications have closed

Website SKLD Integrated Services

SKLD integrated Services LLC is Nigeria’s leading provider of relief products and solutions to local and international organizations engaged in development work, emergency interventions and crisis management.

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SKLD was formerly operating under the name School Kits Limited, an integrated educational supplies company which was launched in 2000 in Lagos, Nigeria.

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Customer Service Representative

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.

Job Description:

  • Attend politely and courteously to all walk-in clients
  • Ability to cross sell and up sell products.
  • Generate lead and converse them to prospective customers
  • Contact new and existing customers to discuss needs
  • Ensure high level of customer satisfaction through excellent sales service
  • Provide in-depth product knowledge
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Attend to retail store needs in a professional manner
  • Process purchases, returns, and exchanges
  • Handle customer complaints in a calm and professional manner
  • Report anything unusual or any major incidents to Shop Manager.
  • Organize back stock and perform inventory counts
  • Process newly received shipments
  • Recommend innovative and creative marketing approaches for revenue growth.

Qualifications and Requirements:

  • HND/BA Degree in any related field.
  • Minimum 2 years of relevant work experience as a Retail Sales Representative, Sales Associate or similar role.
  • Ability to multi-task and work effectively with a variety of tasks.
  • Excellent Communication skills
  • Understanding of Retail Sales Process.