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Ikeja Electricity Distribution Company (IKEDC) Plc is the largest Nigerian power distribution company. It is based in Ikeja, capital of the state of Lagos. The company emerged on November 1, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
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Jobs at Ikeja Electricity Distribution Company, provides vast opportunities for career development, great work environment, professional development and competitive remuneration.
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Applications are currently welcomed from interested and qualified candidates to apply for the role of call center agent at IKEDC – Ikeja Electricity Distribution Company.
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Call Center Agent
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
- Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
- Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
- Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
- Attend to complaints, requests or queries and communicate feedback professionally.
- Identify and troubleshoot customers’ complaints in a bid to achieve resolution
- Build sustainable customer relationships through open and interactive interactions.
- Provide accurate, valid and complete information to customers
- Handle complaints, provide appropriate solutions and alternatives
Qualifications and Requirements:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
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