Customer Service Officer at Stanbic IBTC Bank

Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.

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Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Stanbic IBTC Bank.

Officer, Client Service

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Ogun | Nigeria.
SEE ALSO: HR Officer at Autogig International Resources Limited

Job Description:

To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Qualifications and Requirements:

  • Minimum of First Degree

Behavioral Competencies

  • Checking Details
  • Interacting with People
  • Resolving Conflict
  • Completing Tasks
  • Thinking Positively

CLICK HERE TO APPLY

Deadline: Not Specified

Banker, Personal

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Ogun, Ibadan | Nigeria.

Job Description:

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customers in the branch, providing banking solutions that meet the customer’s needs in accordance with each of the personal banking segment’s value propositions.

Qualifications and Requirements:

  • Minimum of First Degree
  • 1-2 years banking experience, preferably interfacing with customers
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Additional Information

Behavioral Competencies

  • Ability to educate customers.
  • Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
  • Advanced sales and consulting skills.
  • Achievement-orientated, embracing and achieving challenging targets.
  • Self-motivated and energetic

Technical Competencies

  • Understanding of the personal markets etc.
  • Deep knowledge and understanding of the different personal and segment value propositions.
  • Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
  • Understanding which products are most suited to the different personal banking segments.
  • Knowledge of equivalent competitor products and services.

CLICK HERE TO APPLY (Abeokuta)

CLICK HERE TO APPLY (Ibadan)

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Deadline: Not Specified

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