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Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
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Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.
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Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Stanbic IBTC Bank.
Officer, Client Service
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Ogun | Nigeria.
| SEE ALSO: HR Officer at Autogig International Resources Limited |
Job Description:
To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.
Qualifications and Requirements:
- Minimum of First Degree
Behavioral Competencies
- Checking Details
- Interacting with People
- Resolving Conflict
- Completing Tasks
- Thinking Positively
Deadline: Not Specified
Banker, Personal
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Ogun, Ibadan | Nigeria.
Job Description:
Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customers in the branch, providing banking solutions that meet the customer’s needs in accordance with each of the personal banking segment’s value propositions.
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Qualifications and Requirements:
- Minimum of First Degree
- 1-2 years banking experience, preferably interfacing with customers
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully
Additional Information
Behavioral Competencies
- Ability to educate customers.
- Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
- Advanced sales and consulting skills.
- Achievement-orientated, embracing and achieving challenging targets.
- Self-motivated and energetic
Technical Competencies
- Understanding of the personal markets etc.
- Deep knowledge and understanding of the different personal and segment value propositions.
- Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
- Understanding which products are most suited to the different personal banking segments.
- Knowledge of equivalent competitor products and services.
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