PalmPay – our mission is to empower millions of Nigerians by delivering access to the best choice and value in digital payments and financial services.
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Our customers love our payment app for its user experience, reliability and promotions. PalmPay is fully licensed by the CBN as a Mobile Money Operator and has raised over $40m USD from prestigious investors including TECNO Mobile. Thanks to this strategic partnership, the app is coming pre-installed on all new TECNO smartphones in Nigeria. But we’re just getting started.
Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at PalmPay Limited.
Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
SEE ALSO: Customer Service at Stresert Services Limited
Job Description:
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Assist customers with any queries they may have via calls, email, chat and/or social media
- Represent the brand in a professional and friendly manner
- Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
- Demonstrate ownership in documenting and resolving customer issues
- Ability to multi task on assigned tasks
SEE ALSO: Job Vacancy at Citibank Nigeria Limited
Qualifications and Requirements:
- Bachelor’s degree or equivalent
- 1+ years proven experience in supporting client success
- Excellent written and verbal communication skills
- Understanding of financial services and smartphone apps
- Typing speed of 45wpm or above
Remuneration: Basic Pay – N50,000 + KPI – N20,000
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