Customer Care Specialist at Green Africa Airways Limited

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  • Full Time
  • Lagos | Nigeria.
  • Applications have closed
  • Salary: Undisclosed

Website Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

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The journey to where we are today started in 2011/2012 when Babawande was an Investment Banker at Morgan Stanley where he had an exposure to the transportation sector. This experience further galvanized his interest in the space, which led to the idea of exploring a Pan African value carrier based in Nigeria.

Applications are invited from interested and qualified candidates to apply for Customer Care Specialist at Green Africa Airways Limited

Customer Care Specialist

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.
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Job Description:

  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
  • Crafting and presenting weekly customer care reports to Leadership.
  • Documenting every interaction between customers and support team.
  • Conduct relevant surveys regarding products, services, and customer service experiences.
  • Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
  • Experience and ability collaborating cross-functionally with internal teams and stakeholders across different functions.
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Qualifications and Requirements:

  • A graduate of any Numerate or Administrative discipline
  • Experience as a Customer Care specialist or similar role
  • Proficiency in the use of the Microsoft office Suite.
  • Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
  • Excellent writing skills with competence in drafting responses, communiques, and feedback.
  • Excellent conflict management skills.
  • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
  • Key analytical and problem-solving skills.
  • Proficient computer skills with the ability to learn new software.

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About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.