Customer Experience Analyst at Inview Nigeria

Website Inview Nigeria

Job Summary

The successful candidate for this post will focus on the distribution of the subscription product to customers in an engaging and functional way while opening up new distribution channels and must be able to get along with other departments even though they may not be in the same geographical location. Deep knowledge of our subscription products and deep insight into our customer/dealer relationships in the various demographics is a must. Intelligent gathering and analysis of feedback data from customers while exploring various customer touchpoints; while focused on fostering a positive relationships with our customers; a good retention ratio and low churn rate of subscribers. Tools, like surveys and questionnaires, to collect client feedback; creating and presentation of reports to inform the management team will be part of the candidate’s arsenal. The candidate must know how to take advantage of the data and present it in a logical fashion to management; emphasizing subscriber growth, low churn rate and active engagement of the subscribers, and the impact of the product in the market. The candidate will be expected to advise management based on this data and the vast experience he/she possesses in customer relationship management.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years
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Job Description/Requirements


  • Familiarize yourself with the subscription products and their potential impact on the market as a whole
  • Evaluate market competition and position the product line so that it appeals to consumers based on research data
  • Perform research and analysis using customer service data, observation, and market trends and reports to get a clear picture of the subscription product and subsequently, ways to improve its performance in the market space. Define that market space.
  • Provide processes or sales improvement strategies while working in close tandem with expert staff on related fields.
  • Understand the factors that affect subscriber/dealer relationship; product distribution and proffer ways to improve on, backed with a good presentation of the statistics to management
  • Periodic report of the progress made with each subscription product and management of the product portfolio.

Core Skill Set Required:

  • Proficient in Microsoft Office Suite
  • Knowledge of the market and industry
  • Excellent networking skills, especially with regard to distribution channels and social media
  • Knowledge of customer service practices
  • Data analysis experience
  • Knowledge of research practices
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Experience Required:

  • Experience working in customer service or sales
  • Experience in mediation and conflict resolution techniques
  • 3+ years experience in data analytics applications sales and product distribution
  • Marketing or advertisement experience
  • Experience with statistical software


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About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.