Customer Loyalty Manager at Jemi Neil Consulting

Please check your E-mail inbox or spam to confirm.
  • Full Time
  • Lagos | Nigeria.
  • Applications have closed
  • Salary: N400,000 per month

Website Jemi-Neil Consulting

Jemi-Neil Consulting is an organization with two core diverse areas: International Education Consultancy (University & College Placements) & Human Resources Consultancy focusing on executing various HR strategic initiatives in order for its clients to maximize its best in people.

JOIN US FOR MORE ON:
or

We offer end to end HR services ranging from Talent Sourcing & Recruitment, Training & Development, Outsourcing through to Performance Management.

Applications are invited from interested and qualified candidates to apply for Customer Loyalty Manager at Jemi Neil Consulting

Customer Loyalty Manager

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.

Reports to: Product Manager
Location: Marina, Lagos State
Salary: 400k per month

Job Description:

  • Maintain overall quality and service standards.
  • Follow up on management team shift control issues
  • Develop Operations Excellence Audit action plan.
  • Ensure that Health & Safety and Food safety working practices are adhered to at all times
  • Financial planning
  • Develop budget plans and tactics to achieve target.
  •  Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.
  • Respond to written customer complaints on a weekly basis.
  • Give outstanding service everytime
  • Conduct management meetings.
  • Communicate and implement national and local promotions.
  • Manage the implementation of local sales building programmes

Qualifications and Requirements:

  • First degree or its equivalent in a management discipline
  • 3 years relevant experience
  • Chartered membership of relevant bodies
APPLY ALSO: Fresh Job at British American Tobacco

Core Skills

  • Strong understanding of loyalty metrics and analytics drivers to create sales pathways.
  • Ability to plan and prepare for outcomes based on priority and effective management of time.
  • Strong Project Management Skills
  • Ability to use initiative and apply creative ideas within a corporate environment.
  • Communication & Presentation.
  • Logical thinking / reasoning.
  • Assertive and observant.
  • Working knowledge of Microsoft Office Suite & the Internet.
  • Tech-savvy.

Generic Skills

  • Integrity
  • Stakeholder Management
  • Pro-active
  • Detail orientation
  • Good Interpersonal skills
  • Time Management

CLICK HERE TO APPLY



DISCLAIMER: Do not pay or release sensitive financial details to any organizer/recruiter unless futher verified from your end.
Get latest opportunities on WhatsApp

About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.