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Website MTN
It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Applications are invited from interested and qualified candidates to apply for Job Opportunity at MTN Nigeria.
Customer Operations Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Oyo | Nigeria.
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Job Description:
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer requests.
- Use organization and time management tools to track cases and meet turn-around times and other required metrics.
- Maintain Integrity in managing subscriber data/information.
- Identify and report on customer impacting trends.
- Generate periodic reports and other ad-hoc reports as requested by the team lead.
- Educate customers on the use of products and services.
- Enlighten and educate customers on new products and initiatives within MTN.
- Document actions are taken to resolve client problems.
- Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
- Follow through on customer queries ensuring prompt resolution and feedback.
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Qualifications and Requirements:
- First Degree in any relevant discipline
- Fluent in English.
Experience:
- 3 – 7 years experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization.
- Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).
To apply for this job please visit ehle.fa.em2.oraclecloud.com.
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