Customer Service Officer at Integrated Corporate Services Limited – ICSL

Website ICSL

Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management.

Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management.

We serve both small and medium sized enterprises as well as large corporate companies. Our desire to consistently deliver value-added services to our clients has helped us to evolve into a pacesetter in the industry in which we operate. We have a reputation for satisfying and surpassing our clients’ expectations.

Customer Service Officer

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria
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Job Description:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.
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Qualifications and Requirements:

  • B.Sc / HND in any relevant field.
  • Must understand 2 local languages
  • Proven customer support experience or experience as a Client Service Representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

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About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.