Customer Service Officer at PecanTrust Microfinance Bank Limited

Website PecanTrust Microfinance Bank Limited

PecanTrust Microfinance Bank Ltd “the Bank” is a financial institution licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under banked, high-net-worth individuals, among others

JOIN US FOR MORE ON:
or

At PecanTrust Microfinance Bank Ltd, our core value is “growing together”. We pursue this by supporting early-stage, small and medium-sized enterprises (SME), the informal working class, and low-income families.

Applications are invited from interested and qualified candidates to apply for Customer Service Officer at PecanTrust Microfinance Bank Limited

Customer Service Officer

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.

Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Resolve customer complaints via phone, email, mail, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Inform customers of deals and promotions
  • Sell products and services
  • Compile reports on overall customer satisfaction

Qualifications and Requirements:

  • B.Sc Degree
  • Experience in microfinance banking operations
  • Minimum of 2 years experience in banking
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Computer Skills
  • Must be familiar with the microfinance regulatory and supervisory guidelines
  • Demonstrated track record in people management.

How to Apply

Interested and qualified candidate for “Customer Service Officer at PecanTrust Microfinance Bank Limited” should send a copy of their CV & Cover Letter to: hr@pecantrust.com using the Job Title as the subject of the email.

To apply for this job email your details to hr@pecantrust.com

Advertise on Latest Oportunities

Is this article helpful? Kindly share below:

   

DISCLAIMER: Do not pay or release sensitive financial details to any organizer/recruiter unless futher verified from your end.

Get latest opportunities on WhatsApp

About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.