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Website StreSERT Services Limited
StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Applications are invited from interested and qualified candidates to apply for Customer Service Officer at StreSERT Services Limited
Customer Service Engineer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.
Job Description:
To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services
PRINCIPAL RESPONSIBILITIES:
Installation Contract Management:
- To seek bids for commercial and residential air-conditioning projects
- To assess, cost and quote for residential and commercial air-conditioning projects
- To supervise air conditioning projects including procurement and installations
- To supervise sub-contractors on air conditioning projects including site supervision
Service Contract Management:
- To assess, cost and quote for services including repairs and routine maintenance
- To establish and maintain a database of all customers in liaison with the Accounts department
- To persuade customers to sign service contracts for the routine maintenance of their air conditioners
- To predict the service needs of customers and make necessary arrangements to meet those needs
- To prompt listed customers and agree convenient timing for the service calls as they fall due
- To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
- To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
Logistics:
To provide necessary logistics for after-sales services
Safety:
To create a Safety program and ensure compliance by all personnel
Accounting:
To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid
Other duties:
Carry out any other related duties, as may be required.
Qualifications and Requirements:
A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
Working knowledge of Microsoft Excel, Word and PowerPoint
Experience:
- At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required
- Previous experience froma company that is into electrical/home appliances will be an advantage
Skills Required:
- Good communications skills
- Good planning skills
Our ideal candidate will possess the following additional attributes:
- Coordination
- Passion for service
- Self-driven
- Good communication skills
- Customer service orientation
Salary:
Attractive and negotiable
How to Apply
Interested and qualified candidate for “Customer Service Officer at StreSERT Services Limited” should forward CVs to recruitment@stresertservices.com using CSE-2021 as subject of the application before 25th March, 2021. Only shortlisted applicants will be contacted for interviews.
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