Customer Service Officer at Wallets Africa

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  • Full Time
  • Lagos | Nigeria.
  • Applications have closed
  • Salary: N120,000/month.

Website Wallets Africa

Wallets Africa helps Africans and African owned businesses send money, receive money, make card payments, and access loans. Onboard and perform all financial transactions from the comfort of your mobile phone or computer.

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Applications are invited from interested and qualified candidates to apply for Customer Service Officer at Wallets Africa

Customer Service Officer

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.
APPLY ALSO: Customer Services Officer at British Council

Job Description:

  • Determine the cause of a customer’s issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media.

Qualifications and Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively.
  • University degree at least.
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Salary

N120,000/month.

How to Apply

Interested and qualified candidate for “Customer Service Officer at Wallets Africa” should forward their CV to: mercy@wallet.ng using the position as subject of email.

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About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.