Customer Support Intern at Astract9 Designs Limited

  • Full Time
  • Lagos, Nigeria
  • Applications have closed

Website Astract9 Designs Limited

N40,000 – N60,000 monthly

Astract’s mission is to achieve immense growth for our clients through digital marketing solutions. We seek to accomplish this through superior thinking and data-driven solutions. We are dedicated to developing fully customized and easy to use solutions to address each client’s unique need.

Our vision is to be recognized as a leading provider of marketing, web and branding solutions. We are committed to earning our clients’ trust through outstanding execution and uncompromising dedication to their success.

Applications are invited from interested and qualified candidates to apply for Customer Support Intern at Astract9 Designs Limited.

Technical Customer Support Intern

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.

Job Description:

  • Technical Customer Support is the first line of contact for customers looking to design and develop websites. You will be solely responsible for the onboarding of our customers and will follow up with leads till the point of conversion.
  • This role will need to be filled by an individual who is committed to achieving customer success and has excellent analytical and troubleshooting skills.

Essential Responsibilities

  • Provide exceptional customer service while responding to phone, e-mail requests for technical support
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • The Technical Support intern will update tickets with the client’s communication
  • Clearly identify, document, and find solutions for customer issues
  • Escalate critical customer situations to the appropriate level of management

Qualifications and Requirements:

  • Bachelor’s Degree
  • Experience: 1 – 2 years.

Requirements:

  • Excellent Customer Service skills
  • Excellent understanding of the technical fundamentals involved in website development
  • Experience in supporting multiple, simultaneous engagements/customers
  • Excellent Problem-Solving skills
  • Ability to function as an individual contributor and/or a member of a team.

Salary

  • N40,000 – N 60,000 monthly.