Job Openings at First Excelsia Professional Services Limited

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  • Full Time
  • Ogun | Nigeria.
  • Applications have closed
  • Salary: Undisclosed
  • 2 Positions

Website Excelsia Professional Services Limited

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organizational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organizations to develop world class yet localized systems, processes and structures required to achieve optimum results.

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The firm commenced operations in 2015 and currently has a team of consultants that have successfully managed numerous Organizational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.

Applications are invited from interested and qualified candidates to apply for Job Openings at First Excelsia Professional Services Limited

Customer Service Representative

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Ogun | Nigeria.
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Job Description:

The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints. The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.

Responsibilities:

  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services
  • Determining the quickest, most effective ways to answer customers’ inquiries
  • Prepare product or service reports by collecting and analyzing customer information
  • Any other duties as may be assigned
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Qualifications and Requirements:

  • Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related disciplines
  • Minimum of 3-5 years previous experience as a Customer Service Representative or similar role
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong problem solving and analytical skills
  • Ability to multi-task, prioritize, and manage self effectively
  • Dedication to customer satisfaction

How to Apply

Interested and qualified candidate for “Job Openings at First Excelsia Professional Services Limited” should forward their CV to: talentsearch@firstexcelsia.com using the position as subject of email.

Electrical Maintenance Manager

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Ogun | Nigeria.
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Job Description:

The ideal role holder will be responsible for managing all installations, repair and upkeep operations of the company’s facilities including maintaining machinery, planning repair activities, and developing maintenance procedures.

The position holder will oversee the duties of the Electrical team. This will include leading, hiring, co-ordinating, motivating and training team members to meet the required performance standards.

Responsibilities:

  • Oversee scheduled and unscheduled maintenance, including emergency or incident response
  • Define and implement safety standards meeting regulations for electrical wiring
  • Conduct regular inspections of the facilities to detect and resolve problems.
  • Plan and manage all repair and installation activities
  • Ensure all department workers adhere to the safety policies and procedures.
  • Assign repair schedules and evaluate repair cost estimates
  • Document and prepare daily progress reports and maintenance logs
  • Oversee equipment stock and place orders for new supplies when necessary
  • Track expenses and oversee the budget for maintenance
  • Troubleshoot equipment problems in a timely manner to avoid delays and standby time
  • Provide technical advice, support and guidance to Electrical staff and escalating issues when necessary.
  • Undertake quality assessments and providing instructions to rectify any snagging, defects and/or uncompleted works.
  • Assist with training and development of electrical staff
  • Test electrical systems with oscilloscopes, voltmeters, and ohmmeters.
  • Conduct maintenance repairs on old or faulty electrical fixtures.
  • Implement energy-efficient schedules and technologies, including green lighting systems
  • Collaborate with service providers to implement service systems
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Qualifications and Requirements:

  • Bachelor’s Degree in Electrical engineering, Facility Management or a related field.
  • Minimum of 5-10 years experience as an Electrical Maintenance Manager or similar role preferably in a Recreational Centre
  • Strong knowledge of facilities machines and equipment.
  • Demonstrated experience in supply management, including inventory control and procurement is required
  • Demonstrably high level of technical understanding
  • Strong organizational and analytical skills

How to Apply

Interested and qualified candidate for “Job Openings at First Excelsia Professional Services Limited” should forward their CV to: talentsearch@firstexcelsia.com using the position as subject of email.

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About the Author: Othuke Veno

Metallurgical & Material Engineer, Content Creator, Federal University of Technology Akure. Join me on Twitter.