Latest Jobs at MTN Nigeria Plc

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

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It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Applications are invited from interested and qualified candidates to apply for the vacant jobs at MTN Nigeria Plc.

Analyst – Revenue Assurance Interconnect, Finance

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

To proactively identify risks to revenue, design, implement and continuously monitor controls to mitigate revenue loss from the identified risks in product design and implementation as well as changes that impacts product behavior with potential revenue risk.

Description

Review Product Concept Document (PCD) for possible vulnerabilities that could lead to revenue leakage.
Ensure that all necessary parameters and procedure for accurate accounting and reporting of revenue are captured as part of the product design.
Participate actively in cross-functional product and technical review sessions.
Participate actively in product pre and post launch testing to ensure rating configuration is as per design.
Periodically review approved rate document against rate set up on the system for compliance.
Conduct periodical product test to ensure continuous integrity of rating and billing.
Conduct periodical re-rating of CDRs to ensure rating accuracy of customer CDRs.
Periodically review subscriber provisioning details on Network against Charging/Billing for provisioning integrity and completeness.
Quantify, report and document root cause analysis for any inconsistencies identified and suggest fixes.
Evaluate revenue risk associated with any proposed changes to product and systems.
Design, develop and implement adequate controls on Business Assurance system for automated risk monitoring and fault detection.
Perform any other revenue assurance related function as may be assigned by Manager and Senior Management.
Develop and enhance analytic competence and use of analytic tools for efficiency.

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Qualifications and Requirements:

First degree in Accounting, Finance, Computer Science, Software Development, Engineering or related numerate discipline
Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
Certified Information System Auditor (CISA) and/or Associate Chartered Accountant (ACA) is added advantage.

Experience:

3 – 7 years’ experience in data analysis/business intelligence/telco products design which preferably includes all or some of the following:
Telco products design and/or implementation
Object oriented development experience in JAVA and/or Python.
Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
Scripting in Unix, Perl, DOS
SQL programming including development of Procedures, Functions and Packages
OSS/BSS implementation and operational support
Experience in financial and/or operational auditing methodologies and tools
Experience in business process modelling and re-engineering
Telecommunication industry experience or experience in related industries.

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Deadline: October 4, 2023

Manager – Customer Analytics, Marketing

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

To lead a team of analysts, leveraging advanced analytics techniques and providing actionable insights to improve customer lifetime value and drive business growth.
To lead the function to initiate an in-depth knowledge solution for MTNN on the telecoms sector in Nigeria via reliable competitor analysis and monitoring.

Description:

Utilize statistical tools and techniques to analyze large datasets related to customer behavior, preferences, and interactions.
Identify multiple relationships and disconnects using big data analytics to identify trends in customer dynamics.
Ensure that all information and data collected, stored, shared, and reported are in line with MTNN Guidelines.
Build and maintain up-to-date information on the MTNN subscriber profile.
Deliver on key business metrics, i.e., subs profiles, revenue, ARPU, churn, product performance, competitive environment, and their relevant metrics.
Create and maintain dashboards and reports that provide real-time insights into customer behavior and trends.
Ensure data visualizations are accessible and easy to understand for non-technical stakeholders.
Manage and report on the market share and provide appropriate advice on the emerging market trend.
Perform evaluations and produce reports on promotions, products, and other activities within MTNN marketing (including promotions, products, etc.) to give MTN a competitive advantage in the telecoms market.
Communicate detailed, accurate, timely, and easily accessible information to all MTNN subscribers.
Gather and analyze a variety of subscribers’ information and data relevant to business operations, markets, and customers.
Liaise with IT and other departments to ensure marketing and MTNN requirements are met by the EDW.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

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Qualifications and Requirements:

A first degree in Data Science, Economics, Statistics, Business Analytics or a related discipline
A master’s degree (MBA or M.Sc.) in any of the afore-mentioned disciplines will be an added advantage.
Fluent in English

Experience:

6–13 years’ experience, which includes:

Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
Experience working in a medium- to large-sized organization
Strong proficiency in data analysis tools and programming languages (e.g., Python, R, SQL)
Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
Excellent communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders.
Knowledge of telecommunications industry trends and customer dynamics is a strong advantage

CLICK HERE TO APPLY

Deadline: October 4, 2023

Manager – Customer Acquisition and Compliance

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

To ensure growth in MTNN’s base in line with the strategic business objectives.
To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.

Description

Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
Review market and channel needs, plan and manage the procurement as well as distribution of SIM cards, ensuring this is in line with approved business forecast
Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
Ensure effective management of customer acquisition and SIM Card Registration within the regions
Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
Propose effective route-to-market options in implementation of all defined strategies for customer retention
Manage SIM Registration Devices
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

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Qualifications and Requirements:

First degree in any related discipline
Master’s degree in Sales or Marketing will be an added advantage
Fluent in English

Experience:

6 – 13 years’ work experience comprising:
Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Relevant experience in customer acquisition and NCC requirements
Experience working in a medium to large organization
Relevant project management experience