Latest Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.

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Stanbic IBTC Bank is a max full-service or financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.

Applications are invited from interested and qualified candidates to apply to fill the available job at Stanbic IBTC Bank.

Officer, Chargeback & Dispute Resolution

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

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Job Description:

To effectively manage customers ‘dispute through proper and timely chargeback and representment case filing as well as advising the stakeholders on the chances in the event
of fraudulent chargebacks and representment whilst ensuring regulatory timelines are observed.

Qualifications and Requirements:

First degree
MBA and professional qualification (such as ACCA, ACA, NIM, CIBN etc.) would be an added advantage

Experience

Minimum of two (2) years experience in Resolution of Dispute claims both local and Internationally.
Good understanding of the Visa and MasterCard chargeback and representment guidelines and reason codes

Additional Information

Behavioural Competencies