Support Officer at the British High Commission of Nigeria

Office Management

• Provide comprehensive administrative and logistical support to the IHR Project in Nigeria and UKHSA technical teams
• Summarise correspondence, reports and compile letters, both routine and ad hoc, ensuring that deadlines are met
• Manage incoming correspondence and emails, including that of a confidential and sensitive nature, exercising independent judgement to initiate appropriate action
• Assess and prioritise own workload within given timeframe, to meet project schedules
• Support projects by developing and identifying resources required, ensuring all materials and resources are current and appropriate
• Liaise with external logistics providers to support the needs of incoming UKHSA technical teams and in country partners.
• Manage own workload and activities, including emails and diary management of other relevant team members,
• Participate in self-development to continually improve performance/systems and undertake development activities that are identified

Project Support

• Trouble shooting for the in-country team experiencing technical and operational issues.
• Alert Higher Project Support Officer and Country Lead to urgent issues arising.
• Make judgements and provide information involving a range of job-related facts or situations some of which require analysis and comparison of a range of options.
• Write briefings and reports as required.
• Identify errors or problems, take action as necessary to resolve and/or notify the Country Lead.
• Support the planning of meetings, high level events and conferences, working with the local service provider and the Higher Project Support Officer.
• Review procedures or systems to identify improvements, simplify processes and decision making, capturing changes in operational ways of working and incorporating these into the programme’s SOPs.
• Assist with the orientation of UKHSA technical teams on arrival in Nigeria providing local knowledge and understanding.
• Lead on induction of new staff.
• Plan and organise defined aspects of project delivery under the guidance of the Country Lead.
• Monitor progress of defined aspects of specific projects and business processes, identifying problems or opportunities, take action as necessary and/or notify Country Lead.

Communication and Stakeholder Engagement

• Communicate with a wide range of health and other professionals both locally, nationally and internationally.
• Liaising with UKHSA and BHC communication teams, partners and wider HMG, manage in-country social media communication.
• Coordinate external and internal communications flow (memos, newsletters, etc.).
• Work with communications team members to conceptualize and implement communications strategies and campaigns.
• Liaise and negotiate with staff and other teams to support the efficient running of projects and business functions including communications.
• Respond to enquiries from key stakeholders to provide information in line with agreed protocols and procedures.
• Support the planning of meetings, high level events and conferences, working with the local service provider and Country lead.