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The British High Commission (BHC) creates international opportunities for the people and builds trust between them worldwide.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, color, ethnicity, gender identity, religion, age, veteran status, or other categories protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Applications are invited from interested and qualified candidates to apply for the role of support officer at the British High Commission of Nigeria.
Project Support Officer EO
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria.
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- Provide comprehensive administrative and logistical support to the IHR Project in Nigeria and UKHSA technical teams
- Summarise correspondence, reports and compile letters, both routine and ad hoc, ensuring that deadlines are met
- Manage incoming correspondence and emails, including that of a confidential and sensitive nature, exercising independent judgement to initiate appropriate action
- Assess and prioritise own workload within given timeframe, to meet project schedules
- Support projects by developing and identifying resources required, ensuring all materials and resources are current and appropriate
- Liaise with external logistics providers to support the needs of incoming UKHSA technical teams and in country partners.
- Manage own workload and activities, including emails and diary management of other relevant team members,
- Participate in self-development to continually improve performance/systems and undertake development activities that are identified
- Trouble shooting for the in-country team experiencing technical and operational issues.
- Alert Higher Project Support Officer and Country Lead to urgent issues arising.
- Make judgements and provide information involving a range of job-related facts or situations some of which require analysis and comparison of a range of options.
- Write briefings and reports as required.
- Identify errors or problems, take action as necessary to resolve and/or notify the Country Lead.
- Support the planning of meetings, high level events and conferences, working with the local service provider and the Higher Project Support Officer.
- Review procedures or systems to identify improvements, simplify processes and decision making, capturing changes in operational ways of working and incorporating these into the programme’s SOPs.
- Assist with the orientation of UKHSA technical teams on arrival in Nigeria providing local knowledge and understanding.
- Lead on induction of new staff.
- Plan and organise defined aspects of project delivery under the guidance of the Country Lead.
- Monitor progress of defined aspects of specific projects and business processes, identifying problems or opportunities, take action as necessary and/or notify Country Lead.
Communication and Stakeholder Engagement
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- Communicate with a wide range of health and other professionals both locally, nationally and internationally.
- Liaising with UKHSA and BHC communication teams, partners and wider HMG, manage in-country social media communication.
- Coordinate external and internal communications flow (memos, newsletters, etc.).
- Work with communications team members to conceptualize and implement communications strategies and campaigns.
- Liaise and negotiate with staff and other teams to support the efficient running of projects and business functions including communications.
- Respond to enquiries from key stakeholders to provide information in line with agreed protocols and procedures.
- Support the planning of meetings, high level events and conferences, working with the local service provider and Country lead.
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Qualifications and Requirements:
- Degree qualification or equivalent experience.
- Previous experience in similar administrative role in public sector or with bilateral/multilateral organisations.
- Proven administrative experience, including complex diary management, arranging high profile meetings and events.
- Experience drafting briefing papers, reports and presentations.
- Excellent written and oral communication skills on complex matters, often requiring persuasion and influence.
- Knowledge of administrative procedures, project management and information analysis.
- Experience interpreting and implementing corporate policy e.g. H.R. policies and procedures.
- Effective organisation, prioritisation and planning skills.
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Ability to handle strictly confidential information from internal and external sources whilst always adhering to best practices of confidentiality.
- Computer literate and proficient user of Microsoft programs such as Outlook, Word, Excel and SharePoint.
- An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems.
Desirable qualifications, skills and experience
- Understanding of global health including the health challenges of low and middle-income countries.
- Ability to analyse and interpret information and recommend appropriate actions.
- Experience of organizing events/conferences.
- Further training, experience or training in project management.
Salary: USD 2,050.79
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