Qatar Airways – In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world.
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Qatar Airways is recruiting into a vacant position. All Interested candidates are advised to go through available position carefully and submit their applications appropriately before the deadline.
Candidates can now apply to fill the role of Ticketing Officer at Qatar Airways. Check out the position below:
Senior Reservation and Ticketing Agent
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Lagos, Nigeria as Senior Reservations and Ticketing Agent.
- A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
- Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
- Assists passengers requiring special assistance to board or depart.
- Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
- Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
- Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
- Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
- Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
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Qualifications and Requirements:
The successful candidate will have:
- Relevant College or University qualification
- Minimum 3 years of job-related experience required
- Excellent communication skills with fluency in English language
- High level of organizational, coordination and time management skills
- Good influencing and negotiation skills
- High level of computer literacy (MS Word, Reservation System)
- Thorough knowledge of special rates / offers / promotions
- Proven ability to manage sales with due regard to the Revenue
- Ability to adhere to Management Policy and target sales mix to achieve maximum revenue, ensuring every opportunity to sell is taken
Deadline: Undisclosed