Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.
JOIN US FOR MORE ON:
or
or Follow us on WhatsApp Channel
Stanbic IBTC Bank is a max full-service or financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.
Applications are invited from interested and qualified candidates to apply to fill the available job at Stanbic IBTC Bank.
Officer, Chargeback & Dispute Resolution
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
| APPLY ALSO: Business Development (Marketing) Personnel at Strategic Trade Consolidated Ltd |
Job Description:
To effectively manage customers ‘dispute through proper and timely chargeback and representment case filing as well as advising the stakeholders on the chances in the event
of fraudulent chargebacks and representment whilst ensuring regulatory timelines are observed.
Qualifications and Requirements:
- First degree
- MBA and professional qualification (such as ACCA, ACA, NIM, CIBN etc.) would be an added advantage
Experience
- Minimum of two (2) years experience in Resolution of Dispute claims both local and Internationally.
- Good understanding of the Visa and MasterCard chargeback and representment guidelines and reason codes
Additional Information
Behavioural Competencies
- Resolving Conflict
- Team Working
- Following Procedures
- Making Decisions
| APPLY ALSO: Sales Representative at Fortress Microfinance Bank Ltd |
Technical Competencies
- IT Operations
- Quality Management System Support
- Continuous Process Improvement
- Root Cause Analysis