Contact Center Officer at Stresert Services Limited

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.

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Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

Applications are invited from interested and qualified candidates to apply for the role of Contact Center Officer at Stresert Services Limited.

Contact Center Officer

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The Persistency department is looking for a young, self-motivated, talented candidate to join the team. The Contact Center Officer delivers exemplary services in calling out the customers and reminding them on their due premiums. They also help customers make payments. The Officer addresses verbal and written inquiries pertaining to various Banking products and policies. They assist clients with questions and Enquiries.

Qualifications and Requirements:

HND/B.SC in any discipline.
Minimum of 1- 3 years Contact Center Officer.
Must not be more than 30 years old.
Ability to speak at least two Nigerian Languages in any of these combinations Hausa, Yoruba and Igbo
Excellent spoken English with impressive interpersonal skills
Previous financial services experience is a plus
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company’s products and procedures
Ability to communicate professionally with irate customers. Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Fluency in multiple languages