Customer Services Assistant at IITA – International Institute of Tropical Agriculture

IITA (International Institute of Tropical Agriculture) is guided by an ambitious strategy–to lift 11.5 million people out of poverty and revitalize 7.5 million hectares of farmland by 2020. We are a nonprofit organization founded in 1967, governed by a Board of Trustees, and supported by several countries.

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As one of 15 research centers in the CGIAR, a global partnership for a food secure future, IITA is engaged in several CGIAR Research Programs (CRPs). Our mission is to enhance food security and improve livelihoods in Africa through research for development (R4D).

Applications are invited from interested and qualified candidates to apply for the role of Customer Services Assistant at IITA – International Institute of Tropical Agriculture.

Customer Services Assistant

Job Specifications:

Full Time
Required Qualifications: OND – BA/BSC/HND
Location: Oyo | Nigeria.

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Job Description:

Ensure front office areas are clean and presentable and welcome guests with a pleasing smile.
Review arrival lists and records, and receive and take care of special guests.
Answer the enquiries of clients on a timely basis.
Check that all folders in the rooms are up to date and presentable.
Give the required information about different areas of our Campus to the guests.
Promote the services provided by I-house and build a long-term association with the clients.
Foresee the needs of clients and ensure clients are satisfied with our service while residing in I-house.
Help clients with various tasks like arranging transport, providing supplies, etc
Walk around the Cafeteria and snack bar during meal times.
Address grievances issues and inform the Front Office Manager as and when required.
Record all necessary data and information in the designated registers every day.
Comply with health and safety standards.
Perform any other job-related tasks as may be assigned by the supervisor.

Qualifications and Requirements:

National Diploma certificate in Business Administration, Public Administration, Public Relation or related field with a minimum of three (3) years’ experience performing similar role in a well-structured environment.