GUS Consulting Limited is a dynamic provider of value-adding services to the oil & gas, energy & maritime industries. Over the years, our service delivery method has remained of the highest industry standard.
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Since we began our operations in 2005, we have honed our service delivery methods through synergistic indigenous and international partnerships, to guarantee our clients’ satisfaction. A major player in the oil& gas industry has an urgent opening for a Human Resources Business Partner in Warri.
Applications are invited from interested and qualified candidates to apply for the graduate job at GUS Consulting Limited.
Customer Success Manager
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
As a Customer Success Manager, a typical day might include the following:
- Digital Marketing strategy creation and optimization.
- Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
- Ensure customer requirements are relayed appropriately to the rest of the team.
- Support sales team to close out deals through expertise.
- Upsell and Cross sell clients on new features and products in order to increase revenue.
- Ensure customer retention through developing a great relationship and executing beyond customer expectations.
- Ensure reports and all docs needed by the client go out in a timely manner.
- Research on new ways to improve current processes.
- Case Study creation.
- Act as POC to client after sales handover.
- Drive initiatives to reduce churn
Qualifications and Requirements:
You’d be a good fit if you have:
- Minimum of a First Degree.
- 2-4 years of customer success experience is an added advantage.
- Adequate Digital Marketing/Marketing Knowledge
- Experience working with a SAAS company
- Above average proficiency in Google Sheets & Slides
- Excellent communication skills, both oral and written.
- Proficiency in Data visualization tools such Power BI or Tableau
- Fast paced problem-solving skills
- Ability to work well within a team.
- Ability to work under pressure.
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Remuneration
N500,000 – N800,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: November 04, 2022
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