Graduate Job at Wema Bank Plc

Wema Bank Plc is a commercial bank which offer offers a range of retail and SME banking, corporate banking, treasury, trade services, and financial advisory to its ever-expanding clients.

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If you are among those that want to start a Career with Wema Bank Plc. The Bank is currently recruiting candidates to fill in the vacant position.

Applications are invited from interested and qualified candidates to apply for the graduate job at Wema Bank Plc.

Tele – Collector

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

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Job Description:

Key Expectations

Contact customers who are past due on their loan payments via telephone or other electronic means.
Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

200 calls per day and at least a minimum of 80 interactions per day.
2.5 million dailies.
12.5 million weekly recoveries.
50 million recoveries on a monthly basis

Professional Competencies

Communication Skills
Customer Service Orientation
Knowledge of Regulations
Empathy
Negotiation Skills
Time Management
Data Management
Team Collaboration
Ethical Conduct

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Qualifications and Requirements:

Below are the qualifications and skills required to work as a Tele-collector.

Qualifications include:

Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
Deeply curious to understand the ‘why.’
Ability to collaborate and work with stakeholders and team members.
Excellent written and verbal communication skills
Deeply curious and want to understand the why.
Not satisfied with the status quo and want to raise the bar.
3+ years of experience in a related field
A first degree in a related field
Technical and analytical background
Strong track record of execution

Education: