George Houston Resources Limited (GHR) assists organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.
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Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at George Houston Resources Limited
Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage in custom
- Manage large amounts of incoming phone calls
- Generate sales leads
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Qualifications and Requirements:
- BSc / HND-related field from a recognized institution.
- 1-2years experience as a Customer Service Representative
- Outstanding communication and interpersonal abilities
- Age:30 years below
- Must reside in and around Ojuelegba and Its environ
How to Apply
Interested and qualified candidates should send a CVs to: [email protected] using “CUSTOMER SERVICE REPRESENTATIVE” as the subject of the mail.
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