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Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
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We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
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Applications are invited from interested and qualified candidates to apply for the latest job at IBEDC – Ibadan Electricity Distribution Company Plc.
Team Lead, Field Operations
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria
Job Description:
- This job role coordinates the operational activities of the Service Center to align with the corporate goals.
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Job Responsibility
- Develops, builds and manages IBEDC’s Customer Accounts.
- Identifies and set up new customers within the Service Center coverage area in line with IBEDC policies.
- Identifies and implements business growth opportunities with new and existing customers.
- Devises and implement strategies to manage relationship with customers.
- Manage and escalate unresolved customer complaints relating to Meter reading, Billing, Payments and Service Irregularities.
- Ensures the implementation of IBEDC’s customer services policies.
- Monitor market trends and provides insights on customer needs and innovative ways for service delivery.
- Handles the maintenance of Customers Account Information and performance analysis for Business Hub Manager’s analytics of retails collection.
- Plan and track Cash Collection to ensure achievement of daily required run rate and other administrative duties.
- Supports the HRBP to create a harmonious work environment, mentor staff and motivates all team members to perform efficiently.
- Perform other sundry assignments as directed by the BHM.
Qualifications and Requirements:
- A Bachelor’s Degree in any field.
- A postgraduate professional certificate in relevant field. (Added advantage).
- Membership of relevant professional bodies.
- At least 5 years post qualification experience.
Deadline: Not Specified
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