Coronation Insurance Plc is a leading West African full-line insurance company offering a diverse range of products and services covering life, general, and special risk businesses.
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We provide an environment that fosters the actualization of goals, and career fulfillment for our people while providing transformational solutions for Africa’s challenges.
Applications are invited from interested and qualified candidates to apply for the latest recruitment at Coronation Insurance Bank Plc.
Team Lead, Corporate Claims
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
- Negotiate with corporate customers on settlement amounts, terms and recovery actions in accordance with organization policies and procedures as well as applicable laws and regulations
- Communicate all claims decisions in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely, and clearly documented.
- Determine if technical and/or high-value claims should be accepted based on results of claims analysis and reports from service providers
- Determine settlement amounts for technical and/or high-value insurance claims based on investigation outcomes
- Assess potential high-value fraudulent claims by evaluating documents and information collected against common indicators of frauds
- Interpret policy wordings and conditions to determine the validity of claims and advises the claimant accordingly
- Ensure claim matters are handled according to customer service standards and defined customer experience policies
- Review Key Performance Indicators (KPIs) relevant to each stage of the insurance claims process and propose recommendations to increase efficiency
- Identify claims trends to propose product design enhancements
- Determine appropriate modifications to business processes to ensure seamless transition and minimize resistance for claims handling
- Ensure accuracy of records and adherence to internal controls.
Qualifications and Requirements:
- Bachelor’s Degree in Insurance or any related discipline
- Minimum of 7-9 years’ experience in claims with at least 3 years leading a team.
- Must possess a CIIN membership.
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Required Skills and Competencies
- Demonstrate technical claims knowledge and experience
- Able to provide recommendations to improve claims operations
- Able to analyze claims records to evaluate efficiency and effectiveness of claims operations against predefined performance standards
- Able to improve efficiencies, effectiveness and compliance claims operations based on regular evaluation results
- Able to manage claims operations to ensure compliance with relevant policies and guidelines, as well as regulatory requirements
- Able to identify, adopt, and implement innovative solutions to claims management
- Leadership and communication skills
- Exceptional problem-solving and decision-making skills
- Proficient in Microsoft Office suite and core insurance software.
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