Prodigy Microfinance Bank is a financial institution that provides microfinance services to individuals and small businesses in Nigeria. It was established in 2023 and has its headquarters in Lagos, Nigeria.
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The bank offers a range of financial services, including savings accounts, loans, and investment opportunities.
Applications are invited from interested and qualified candidates to apply to fill the vacant positions at Prodigy Microfinance Bank.
Teller
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
- Our bank tellers do more than handle money; they establish and nurture relationships with our valued customers. We’re industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail.
- To continue this tradition of superior service and accountability, we’re looking for a qualified bank teller to join our team.
- The ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, this person must be trustworthy and precise so that our reputation as a trusted bank is reinforced in the community.
Objectives of this Role
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed
Responsibilities
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile.
Qualifications and Requirements:
- High School Diploma or equivalent
- Basic math and computer skills
- Cash-handling experience
- Excellent communication, customer-service, and time-management skills
- Ability to pass a background check
- Strong dedication to accuracy and efficiency
SEE ALSO: Fresh Job Vacancy at Polaris Bank Limited
Preferred skills and qualifications:
- Bachelor’s Degree (or equivalent)
How to Apply
Interested and qualified candidates should send their CVs and Cover Letters to: [email protected] using the Job Title as the subject of the mail
Deadline: January 5, 2024
Operations Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria
Job Description:
- Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently
- Reviewing budgets to determine if expenditures are appropriate and staying within legal limits
- Reviewing loan applications to assess a customer’s creditworthiness or reviewing commercial loan applications to determine if they meet lending guidelines
- Managing the operations of a bank branch, including hiring and training employees, monitoring employee performance, handling customer complaints, and resolving conflicts between customers
- Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
- Recommending changes to policies and procedures based on experience with similar situations in the past
- Evaluating the performance of employees by conducting performance evaluations and providing feedback on job performance
- Conducting audits to ensure compliance with federal banking laws and regulations
- Interviewing job candidates to determine qualifications and compatibility with the company culture
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Job Responsibilities
- Providing oversight and direction to ensure your staff is meeting service levels/deadlines
- Working closely with senior management and direct reports to develop/implement objective and measureable productivity and quality standards for your staff/processes
- Manages a team responsible for the daily operational functions within Bank Operations Cash Services
- Conducting service reviews and hosting sub-custodian / correspondent bank visits
- Due diligence on sub-custodian and correspondent banks for RFPs, transitions & market openings
- Ensuring RFI/RFP/SLA MIS requirements are supported without impacting delivery.(These critical documents ensure the correct agent service provider is selected and performs as expected)
- Supporting management of agent bank transitions and the Global Nostro Cycle Change process
- Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of the Operations, Underwriting and Sales channels including but not limited to
- Solves complex, multi-faceted problems facing day-to-day operations
- Manage and coach Recruiters to ensure risk/controls are managed tightly
Qualifications and Requirements:
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 1 years work experience.
- Must be able to communicate, motivate and foster a high-performance work environment
- Must have excellent training/mentoring skills
- Knowledge of Cash products and appreciation of the Treasury Service business environment
- Potential for occasional overseas travel to represent the firm at meetings with sub-custodians and cash correspondents
- Full industry knowledge of customer satisfaction drivers
- Quick adaptability in the use of various software applications
Skills:
- Excellent organizational skills.
- Good conflict resolution.
- Proven leadership skills.
- Great decision-making skills.
- Strong attention to detail.
- Adept at budgeting and forecasting.
- Ability to transform data into actionable, strategic decisions.
How to Apply
Interested and qualified candidates should send their CVs and Cover Letters to: [email protected] using the Job Title as the subject of the mail
Deadline: January 5, 2024
Customer Service Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
- This is a full-time on-site Customer Service Officer role located in Lagos.
- The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
- The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.
SEE ALSO: Latest Recruitment at MAERSK Group
Qualifications and Requirements:
- Bachelor’s Degree in Business Administration, Marketing, or related field
- Strong interpersonal skills
- Demonstrated ability to ensure customer satisfaction
- Experience in providing excellent customer support
- Proven experience in creating a positive customer experience
- Ability to provide exceptional customer service
- Excellent communication and problem-solving skills
- Experience working in the financial services industry is a plus.
How to Apply
Interested and qualified candidates should send their CVs and Cover Letters to: [email protected] using the Job Title as the subject of the mail
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